FAQ - Spark

FAQ

Any questions?

Please contact us

8 700 77275 info@spark.lt

Before travel

You may find the locations of SPARK electric cars and SPARK charging stations on the interactive map in SPARK mobile application. Select “Electric cars” to locate and reserve SPARK vehicles. To locate charging stations and their instructions, select “Charging”.
The reservation of a SPARK electric vehicles lasts for up to 15 minutes and is free of charge. During this time you may either cancel the reservation or for an additional cost extend the reservation for another 15 or 30 minutes, however, you may do this only once. This additional cost will not be included in the total estimated price. If you wish to cancel the reservation after making an extension, however, the additional cost will not be reimbursed.
It is strictly forbidden to allow someone else to drive a SPARK electric car during the period of your trip – penalties will be applied for any misuse of a SPARK electric car.
Before your trip, please inspect the vehicle carefully and if you find any irregularities or damages on the exterior or interior, please inform SPARK before your trip via SPARK mobile app “Help” section, where you may upload the photos of the damages.
Inside a SPARK electric car you will find the ignition key, registration documents and insurance policy, charging cables. Before your trip, please check if all of the above inventory is present. If you notice any deficiencies or any other discrepancies, please use the SPARK mobile application “Help” section to report it before using the car.
Reserved SPARK electric car is unlocked by pressing the ‘Unlock’ button in SPARK mobile application. Stopping temporarily with current trip still active, the vehicle is locked with its ignition key. When you have completed your desired route, please leave the ignition key inside the vehicle and press the ‘Lock’ button in the SPARK mobile application to lock the car and end your session.

Charging

  • Ignitis ON public charging station is designed for CCS/CHAdeMO fast charging. If one of the fast charging cables is busy, use the AC cable. You can only end your trip at this station if you leave the EV charging. If during your active trip period the EV is fully charged, please move it to another parking spot and leave the station available for other drivers.
    1. Open the charging socket cover and remove the plastic protection within 30 seconds of unlocking or switching off the vehicle (VW, MINI Cooper, Fiat, Audi, Volvo, Peugeot, Opel, Hyundai KONA) or by pressing the button, located on the left side of the steering wheel inside of the vehicle (Nissan, Renault, Hyundai Ioniq);
    2. Take the needed cable from the Ignitis ON station and plug it into the EV. For VW, MINI Cooper, Fiat, Audi, Volvo, Hyundai, Renault, Peugeot, Opel EVs, use the CCS cable, for Nissan - CHAdeMO;
    3. Activate the Ignitis ON charging station using the plastic RFID token attached to the ignition key of the vehicle, select the cable to be used and press "Pradėti" (start);
    4. The EV is charging when a blue LED light on the charging station turns on;
    5. When the charging station's LED light turns green, the EV is fully charged;
    6. To stop the charging process, use the blue plastic RFID token attached to the ignition key. Touch screen of the station with the RFID and press "Stop";
    7. If you are unable to unplug the cable from the charging socket, press the unlock button on the ignition key of the EV (VW, MINI Cooper, Audi, Hyundai, Peugeot, Opel), button near charging socket (Volvo, Fiat) or the charging socket release button, located on the left side of the steering wheel inside of the vehicle (Nissan, Renault).
VW e-Up!
  1. Please open the vehicle’s charging socket and remove the plastic cover. In case of a delay, please press the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
VW e-GOLF
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
VW ID.3
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
VW ID.4
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Mini Cooper SE
  1. Please open the vehicle’s charging socket, opens when pressed. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a yellow LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Fiat 500e
  1. Please open the vehicle’s charging socket, opens when pressed. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. When the charging station's LED lights up green (stops flashing), the electric car is fully charged;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the special button near the charging socket.
Audi Q4 e-tron
  1. Please open the vehicle’s charging latch. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Volvo XC40 Recharge
  1. Please open the vehicle’s charging latch. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the special button near the charging socket.
Peugeot e-208
  1. Please open the vehicle’s charging latch and remove the plastic cover;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Peugeot e-2008
  1. Please open the vehicle’s charging latch and remove the plastic cover;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Ope Mokka-e
  1. Please open the vehicle’s charging latch and remove the plastic cover;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Nissan Leaf 40
  1. Please open the vehicle’s charging latch by pushing an appropriate button on the vehicle ignition key or inside the vehicle;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when light flashes under the vehicle’s windshield and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push and holf for a few moments the third button on the vehicle’s ignition key or a button inside the vehicle, which is located to the left to the steering wheel.
Nissan e-NV200
  1. Please open the vehicle’s charging socket by pushing an appropriate button inside the vehicle;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug one adapter's (you will find it inside the vehicle) end to the charging cable, another - into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when light flashes under the vehicle’s windshield and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push an appropriate button inside the vehicle;
  8. Adapter must remain in the vehicle.
Hyundai IONIQ Electric
  1. Please open the vehicle’s charging socket by pushing an appropriate button inside the vehicle;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when light flashes under the vehicle’s windshield and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Hyundai KONA
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Renault Zoe
  1. Please open the vehicle’s charging socket by pushing an appropriate button inside the vehicle, located on the left side of the steering wheel;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a blue LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push an appropriate button inside the vehicle, located on the left side of the steering wheel.
You can unplug the charging cable out of the VW e-Up!, VW e-Golf, VW ID.3, VW ID.4, MINI Copper SE, Audi Q4 e-tron, Peugeot e-208, Peugeot e-2008, Opel Mokka-e, Hyundai Ioniq electric or Hyundai KONA within 30 seconds after unlocking the vehicle. For Volvo and Fiat 500e, please push the special button near charging socket for Volvo XC40 Recharge and Fiat 500e. Nissan Leaf and e-NV200 charging cable can be unpluged by clicking the charge port lid switch on the ignition key or inside the electric car. Renault Zoe charging cable can be unpluged by clicking the charge port lid switch inside the electric car. To stop the charging process in Ignitis ON charging stations, use the blue plastic RFID token attached to the ignition key. Touch screen of the station with the RFID and press "Stop".
You can charge a SPARK electric car at one of our charging stations marked on the map in the SPARK mobile application. SPARK charging station must be activated as instructed in the SPARK mobile application (with a blue chip attached to electric car ignition key). The car battery can also be recharged at any available public or private charging station which can be found on a special mobile application (for example, PlugShare).
  • VW e-up! is compatible with a Type 2 and CCS (fast charging) plug;
  • VW e-Golf - Type 2 and CCS (fast charging);
  • VW ID.3 - Type 2 and CCS (fast charging);
  • VW ID.4 - Type 2 and CCS (fast charging);
  • MINI Cooper SE - Type 2 and CCS (fast charging);
  • Fiat 500e - Type 2 and CCS (fast charging);
  • Audi Q4 e-tron - Type 2 and CCS (fast charging);
  • Peugeot e-208 - Type 2 and CCS (fast charging), does not have Type 2 charging cable;
  • Peugeot e-2008 - Type 2 and CCS (fast charging), does not have Type 2 charging cable;
  • Hyundai Ioniq electric - Type 2 and CCS (fast charging);
  • Hyundai KONA electric - Type 2 and CCS (fast charging);
  • Renault Zoe - Type 2 and CCS (fast charging), does not have home charging cable;
  • Nissan Leaf 40 - Type 2 and CHAdeMO (fast charging);
  • Nissan e-NV200 - Type 3 and CHAdeMO (fast charging).
Yes, you are with the exception of Renault Zoe and Peugeot. You will find the charging cable in the trunk of the SPARK EV. The rules for charging are attached to the back of the cable, which we recommend to follow strictly. Recharging at home may take up to a few hours, so please plan your trip accordingly.

General information and registration

SPARK is an electric car share service in Vilnius, Trakai and Nemenčinė. You can use the SPARK mobile application on your smartphone to find and reserve an electric car. You can travel on the territory of Lithuania with a SPARK electric car, but you can start and end your journey in the permitted zones in the cities of Vilnius, Trakai and Nemenčinė.
Electric car is silent so you will not hear usual engine sounds when you start it. All SPARK electric cars are exclusively with automatic transmission. Driving and steering is exactly the same as in a conventional car with automatic transmission. SPARK electric cars are powered by rechargeable batteries. The estimated level of battery power and travel range are displayed on the car's panel and in the SPARK mobile application. Travel range of the car depends on the capacity of the battery, weather conditions and the driving manner of an individual. The battery of an electric car can be charged at either a SPARK charging station, or other public and private charging stations compatible with a Type 2 or CCS (fast charging) plug for VW, MINI Cooper, Fiat, Audi, Renault, Peugeot, Hyundai, with a Type 3 or CHAdeMO (fast charging) plug for Nissan e-NV200 and with a Type 2 and CHAdeMO (fast charging) plug for Nissan Leaf 40. SPARK electric car VW e-up! is started as follows:
  1. Press and hold BRAKE pedal (also make sure that the car is in P (Park) transmission position);
  2. Put the car key into ignition lock and turn it clockwise all the way;
  3. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions.
  4. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car VW e-GOLF is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button or put the car key into ignition lock and turn it clockwise all the way;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car VW ID.3 is started as follows:
  1. Press and hold BRAKE pedal;
  2. Set the transmission lever (located on the right side of steering wheel) to desired position to begin driving SPARK electric car.
SPARK electric car VW ID.4 is started as follows:
  1. Press and hold BRAKE pedal;
  2. Set the transmission lever (located on the right side of steering wheel) to desired position to begin driving SPARK electric car.
SPARK electric car MINI Cooper SE is started as follows:
  1. Press and hold BRAKE pedal;
  2. Press and hold the START button located on the center console;
  3. The electric car is started when the activation signal is heard;
  4. Set the gear selection lever to the required position and you can start your journey with SPARK.
SPARK electric cars Fiat 500e are started as follows:
  1. Press and hold BRAKE pedal and press the START button;
  2. The electric vehicle is started when READY is displayed on the panel. If the READY indication is not displayed, repeat the process;
  3. Set the gear selection lever to the required position and you can start your journey with SPARK
SPARK electric car Audi Q4 e-tron is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Volvo XC40 Recharge is started as follows:
  1. Press and hold BRAKE pedal;
  2. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions;
  3. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Peugeot e-208 is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press and hold ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever by pressing Unlock button on gear shift to desired position to begin driving SPARK electric car.
SPARK electric car Peugeot e-2008 is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press and hold ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever by pressing Unlock button on gear shift to desired position to begin driving SPARK electric car.
SPARK electric car Opel Mokka-e is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press and hold ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Nissan Leaf is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Handbrake (pedal) is situated to the left of the traditional BRAKE pedal. If handbrake light is visible on the dashboard, push and release that pedal.
  3. Press ENGINE START/STOP button;
  4. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Hyundai Ioniq electric is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  4. Press the desired transmission button to begin driving SPARK electric car.
SPARK electric car Hyundai KONA electric is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  4. Press the desired transmission button to begin driving SPARK electric car.
SPARK electric car Renault Zoe is started as follows:
  1. Press and hold BRAKE pedal;
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions;
  4. Set the transmission lever to desired position to begin driving SPARK electric car;
  5. In order to turn off the vehicle stop it, press and hold BRAKE pedal, set the transmission lever to N and press ENGINE START/STOP button. Parking brake should apply automatically but please double check before leaving the car.
Fully charged VW e-up! 18kWh can travel up to 100 km; VW e-up! 36kWh up to 260 km, while fully charged VW e-GOLF can travel up to 170 km, VW ID.3 55kWh - 300 km, VW ID.3 62kWh - 330 km, VW ID.4 55kWh up to 300 km, VW ID.4 82kWh up to 410 km,  MINI Cooper SE up to 220 km, Fiat 500e up to - 320 km Audi Q4 e-tron up to 300 km, Volvo XC40 Recharge up to 350-400 km, Nissan Leaf (40kWh battery) up to 2oo km, Hyundai Ioniq electric - 170 km, Hyundai KONA electric up to 260 km, Renault Zoe up to 280 km, Peugeot e-208 up to 280 km, Peugeot e-2008 - 250 km, Opel Mokka-e - 250 km. The actual driving range left at the moment is shown on a dashboard. The EV is required to be left charging at SPARK charging station only when there is less than 10 kilometers of estimated travel range left.
To become a SPARK user, you need to have valid driving license with at least 1 year B category experience as well as a valid payment card with enabled “Secured purchasing” option.
During SPARK registration 1 eur will be charged from your card, which will return to your account as a 10 eur gift coupon valid for 90 days. This fee is required to validate your payment method and profile. You can check the amount, balance and expiration date of your coupon in “Gift vouchers” section of your account. To register You need to have valid driving license with at least 1 year B category driving experience.
SPARK rewards environmentally friendly mobility and gives all users eGO loyalty points when choosing to travel with SPARK electric vehicles. eGO points are awarded for:
  • 5 eGO points for every euro spent;
  • 150 eGO points for recharging low-battery car (applies only to SPARK cars marked with the⚡️symbol in the app).
Some examples:
  • if you paid 2.56 Eur for the trip, you will be awarded 13 eGO points (2.56 x 5 = 12.80, rounded to 13);
  • if you paid 46.00 Eur for the trip, you will be awarded 230 eGO points (46.00 x 5 = 230).
Additional terms:
  • eGO points are not awarded if the trip is paid for with a SPARK gift voucher;
  • eGO points are awarded only if a eligible SPARK electric car is left in the charging mode (stations are activated with a blue token attached to the SPARK ignition key);
  • eGO points are valid for 24 months from the date of their receipt;
  • eGO points cannot be transferred to third parties or exchanged for cash;
  • during the trips exchanged for eGO points, charges for additional services may apply (reservation extenstion, exceeded free kilometer limit).
Information about the eGO loyalty program, your accumulated points and prizes can be found in your SPARK account.

Insurance and help

All SPARK electric cars are insured against theft and traffic accidents. SPARK electric car’s unconditional insurance deductible (franchise) is EUR 450, and for a theft risk – 10 percent, but not less than EUR 450.
Please act in accordance with the Rules of Road Traffic and other legal acts of the Republic of Lithuania. In case of a traffic accident or under any circumstances after damaging the car, you must immediately inform emergency services by calling 112 and notify SPARK by calling 8 700 77275, and take all necessary actions to minimize further damage to a SPARK car. You must also follow all insurance rules which can be found inside the car. Please leave all the relevant documents, including the traffic accident scheme, in the SPARK electric car.
In case you are not able to use the SPARK electric car safely, please park the vehicle as soon as possible, inform VW, Audi, Hyundai, Peugeot, Opel, Renault or Nissan road assistance and us by using SPARK mobile application.

Payment

The cost of a SPARK trip is calculated based on the time spent using the vehicle and the kilometers traveled during this time. There is a minimum of 13 minutes charge applied at the start of the trip. Once the daily price is reached, the fee for minutes does not increase for the rest of the trip day. During the daily trip you are entitled to 100 km per day free of charge. SPARK daily trip lasts 24 hours from the moment you unlock the electric car on the mobile app. When ending your trip, please be aware of paid parking zones which are marked in purple color. Their pricing is indicated in app by taping on the desired zone. The cost of the insurance, technical maintenance and SPARK car charging at SPARK and Ignitis ON charging stations are all included in our day price.
You can check the amount, balance and expiration date of the available gift vouchers in your account under "Gift vouchers" section. The gift voucher automatically covers the travel costs if it is valid and the payment card (not the company account) is selected for the trip.
All standard charges and taxes are included in the pricing, but to avoid any unexpected costs, please review the Table of Possible Misuse Penalties. You have 100 km free of charge for each trip day, the price for an extra kilometer is from 0,18 Eur. When ending your trip, please be aware of the paid parking zones which are marked in purple color. Their pricing is indicated in-app by taping on the desired zone.
The fare is charged from your payment card and processed after you have finished each trip, or after daily lease range has been reached. In case you have more than one registered payment card, the fare is deducted from the card marked as your primary one in the settings of the SPARK mobile application. If your payment card has insufficient funds, you will not be able to start a new trip. To enable your payment card to pay for your SPARK trips, you should enable the secure internet purchasing in your bank.
Monthly invoices are sent by email at the beginning of each month. If you require an invoice for a specific trip, then during that same month you can go to the settings of the SPARK mobile application and request a specific invoice (please select My account -> My trips -> select the desired trip -> View invoice).
You may find your journey log and payment history in the SPARK mobile application.
You are allowed to park SPARK electric cars free of charge within any of the paid parking zones – green, yellow, red and blue – in Vilnius city, as well as in Kaunas and Trakai, Klaipėda, Palanga with exception for private, commercial and underground or multi-storey car parking lots (unless they have SPARK charging stations, Park Inn by Radisson) or violating any laws set out in the Rules of Road Traffic.
The weekend rate starts at 17 (h) on Friday and ends 23:59 (h) on Sunday. Public holidays are set by the law of the Republic of Lithuania.

SPARK for Business

SPARK electric cars are zero-emission and noiseless vehicles. SPARK is a more cost-efficient choice for businesses than own cars (you will save on lease payments, insurance, fuel and parking expenses) or taxi and ride-sharing services. Driving SPARK EVs you will reach your destination faster as you are allowed to use the A lanes in Vilnius.
On the SPARK website www.spark.lt please click on SPARK for Business page where you enter your company’s information and email address. Your business account will be activated within 1-2 working days.
Creating a SPARK business account should take you no more than a few minutes. After receiving the account confirmation, your company shall be able to invite the company’s employees to use your SPARK business account. Authorized employees should download the SPARK mobile application (for iOS and Android smartphones) and then to complete a short personal registration
The nearest SPARK electric car can be located and unlocked by using the SPARK mobile application. SPARK vehicles are normally parked in one of many our charging stations, located at numerous office buildings in Vilnius, the Vilnius International Airport as well as in any convenient place in central Vilnius, Trakai, Nemenčinė (as marked by blue or purple zones on a map of the SPARK mobile application).
After each calendar month corporate customers will be emailed monthly invoices, which should be settled by a bank transfer.
After reaching certain billing levels each month, your business account will qualify for a corporate discount: -100 Eur – 2%; -200 Eur – 3%; -400 Eur – 5%; -700 Eur – 7%; -1000 Eur – 10%.

Travel

No, you are not required to return the car to the same place. After finishing your trip with SPARK electric car, please park the vehicle in any of the parking spots with regard to road signs within the SPARK blue or purple zones shown on the map. You can also leave the car in any parking space marked as ‘Reserved for SPARK’ (in Lithuanian, ‘Rezervuota SPARK’), or at any SPARK charging station, which can be found on the map in the SPARK mobile application. It is forbidden to leave the car in any private or commercial car park, where is no SPARK charging station (except for Park Inn by Radisson), or to violate any laws as set out in the Rules of Road Traffic. Please bear in mind that leaving a SPARK electric car in an inappropriate place or outside the SPARK blue or purple zones will prevent you from successfully ending your trip in the SPARK mobile application.
In accordance with the Rules of Road Traffic, you are allowed to use the A road lanes marked with electric vehicle sign.
Please inform us by using SPARK mobile application as soon as possible.
Yes, you are allowed to as long as you use appropriate child car seats as directed by the Rules of Road Traffic.
Yes, you are allowed to take pets as long as you guarantee that they are kept in appropriate containers and prevent the SPARK electric car from getting dirty.
It is strictly forbidden to smoke in any SPARK electric car – penalties will be applied for any misuse of a SPARK electric car.
No, if the vehicle is not soiled more than usual.
This may happen if: 1) you have not parked the SPARK electric car in a valid SPARK parking place as marked on the map in the SPARK mobile application; 2) you are trying to park the SPARK electric car unplugged in a charging station with an estimated range of less than 10 kilometers; 3) you are trying to end your trip in a public charging station without activating the charging session. Instructions to activate the charging are available in SPARK mobile application, "Charging" section. You will be allowed to end your trip after resolving these issues.
If this happens, please find the nearest charging station on the map in the SPARK or special mobile application (e.g. PlugShare). Depending on the type of charging station, the charging time may take from 20 minutes to a few hours. Please plan your trip accordingly.