FAQ - Spark

FAQ

Any questions?

Please contact us

8 700 77275 support@spark.lt

Before travel

You can finish your trip at Vilnius and Kaunas Airports. Vilnius Airport: SPARK electric cars have special reserved spaces for them ONLY at the ADC car park at Vilnius Airport. As soon as you enter ADC Parking, turn towards the roadblock on the left and leave your EV in the "Reserved for SPARK" spaces, where you will also find charging stations. There is an additional fee of EUR 2 to complete the trip in the Vilnius Airport zone. Kaunas Airport: At Kaunas Airport, you can finish your trip at P1 Long Term Parking, which can be found by driving down Airport St. and turning right. There is an additional fee of EUR 2 to complete the trip in the Kaunas Airport zone.
You may find the locations of SPARK electric cars and SPARK charging stations on the interactive map in SPARK mobile application. Select “Electric cars” to locate and reserve SPARK vehicles. To locate charging stations and their instructions, select “Charging”.
SPARK offers a free 15-minute reservation. If you want to reserve an electric car for longer, you can choose an extended reservation for up to 11 hours and 55 minutes. The rates for additional minutes are shown in the SPARK app, select the electric car and click on "Reserve".  For example, if you reserve an electric car for one hour but start using it after 30 minutes, you will only be charged for 30 minutes.  When the reservation ends and the car is not unlocked, the reservation is canceled and the fee for the additional reservation time will not be refunded.
It is strictly forbidden to allow someone else to drive a SPARK electric car during the period of your trip – penalties will be applied for any misuse of a SPARK electric car.
Before your trip, please inspect the vehicle carefully and if you find any irregularities or damages on the exterior or interior, please inform SPARK before your trip via SPARK mobile app “Help” section, where you may upload the photos of the damages.
Inside a SPARK electric car you will find the ignition key, registration documents and insurance policy, charging cables. Before your trip, please check if all of the above inventory is present. If you notice any deficiencies or any other discrepancies, please use the SPARK mobile application “Help” section to report it before using the car.
Reserved SPARK electric car is unlocked by pressing the ‘Unlock’ button in SPARK mobile application. Stopping temporarily with current trip still active, the vehicle is locked with its ignition key. When you have completed your desired route, please leave the ignition key inside the vehicle and press the ‘Lock’ button in the SPARK mobile application to lock the car and end your session.

Charging

  • Ignitis ON public charging station is designed for CCS/CHAdeMO fast charging. If one of the fast charging cables is busy, use the AC cable. You can only end your trip at this station if you leave the EV charging. If during your active trip period the EV is fully charged, please move it to another parking spot and leave the station available for other drivers.
    1. Open the charging socket cover and remove the plastic protection within 30 seconds of unlocking or switching off the vehicle (VW, MINI Cooper, Fiat, Škoda, Audi, Volvo, Peugeot, Opel, Hyundai KONA) or by pressing the button, located on the left side of the steering wheel inside of the vehicle (Nissan, Renault, Hyundai Ioniq);
    2. Take the needed cable from the Ignitis ON station and plug it into the EV. For VW, MINI Cooper, Fiat, Škoda, Audi, Volvo, Hyundai, Renault, Peugeot, Opel EVs, use the CCS cable, for Nissan - CHAdeMO;
    3. Activate the Ignitis ON charging station using the plastic RFID token attached to the ignition key of the vehicle, select the cable to be used and press "Pradėti" (start);
    4. The EV is charging when a blue LED light on the charging station turns on;
    5. When the charging station's LED light turns green, the EV is fully charged;
    6. To stop the charging process, use the blue plastic RFID token attached to the ignition key. Touch screen of the station with the RFID and press "Stop";
    7. If you are unable to unplug the cable from the charging socket, press the unlock button on the ignition key of the EV (VW, MINI Cooper, Škoda, Audi, Hyundai, Peugeot, Opel), button near charging socket (Volvo, Fiat) or the charging socket release button, located on the left side of the steering wheel inside of the vehicle (Nissan, Renault).
VW e-Up!
  1. Please open the vehicle’s charging socket and remove the plastic cover. In case of a delay, please press the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
VW ID.3
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
VW ID.4
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Mini Cooper SE
  1. Please open the vehicle’s charging socket, opens when pressed. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a yellow LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Fiat 500e
  1. Please open the vehicle’s charging socket, opens when pressed. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. When the charging station's LED lights up green (stops flashing), the electric car is fully charged;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the special button near the charging socket.

Škoda Enyaq 60

  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Audi Q4 e-tron
  1. Please open the vehicle’s charging latch. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port (a yellow LED light will flash);
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Volvo XC40 Recharge
  1. Please open the vehicle’s charging latch. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the special button near the charging socket.
Peugeot e-208
  1. Please open the vehicle’s charging latch and remove the plastic cover;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Peugeot e-2008
  1. Please open the vehicle’s charging latch and remove the plastic cover;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Ope Mokka-e
  1. Please open the vehicle’s charging latch and remove the plastic cover;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Nissan Leaf 40
  1. Please open the vehicle’s charging latch by pushing an appropriate button on the vehicle ignition key or inside the vehicle;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when light flashes under the vehicle’s windshield and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push and holf for a few moments the third button on the vehicle’s ignition key or a button inside the vehicle, which is located to the left to the steering wheel.
Nissan e-NV200
  1. Please open the vehicle’s charging socket by pushing an appropriate button inside the vehicle;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug one adapter's (you will find it inside the vehicle) end to the charging cable, another - into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when light flashes under the vehicle’s windshield and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push an appropriate button inside the vehicle;
  8. Adapter must remain in the vehicle.
Hyundai IONIQ Electric
  1. Please open the vehicle’s charging socket by pushing an appropriate button inside the vehicle;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when light flashes under the vehicle’s windshield and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Hyundai KONA
  1. Please open the vehicle’s charging socket. In case of a delay, please push the “Unlock” button on the vehicle ignition key again;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a green LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push the “Unlock” button on the vehicle ignition key again.
Renault Zoe
  1. Please open the vehicle’s charging socket by pushing an appropriate button inside the vehicle, located on the left side of the steering wheel;
  2. Approach the SPARK charging station and remove its charging cable;
  3. Plug the charging cable into the vehicle’s charging port;
  4. Activate SPARK charging station with a plastic token, which is attached to the vehicle’s ignition key;
  5. The vehicle is in a charging mode when a blue LED light flashes on the vehicle’s charging port and a blue LED light flashes on the charging station;
  6. The vehicle’s battery is fully charged when the LED light turns green on the charging station;
  7. In case you are unable to pull out the charging cable out of the vehicle’s charging port, please push an appropriate button inside the vehicle, located on the left side of the steering wheel.
Tesla Model Y
  1. Open the charging socket by pressing it or via the tablet in the car;
  2. Approach the SPARK charging station and take the charging cable;
  3. Plug the charging cable into the charging port of the electric car;
  4. Activate a charging station with the plastic token that came with your electric car;
  5. The electric vehicle is charged when the LED light at the charging port and the blue LED light at the charging station start to flash;
  6. When the LED at the charging station turns green, the electric car is fully charged;
  7. To remove the charging cable from the electric car, click on "Unlock charge port" on the car tablet.
You can unplug the charging cable out of the VW e-Up!, VW ID.3, VW ID.4, MINI Copper SE, Škoda Enyaq 60, Audi Q4 e-tron, Peugeot e-208, Peugeot e-2008, Opel Mokka-e, Hyundai Ioniq electric or Hyundai KONA within 30 seconds after unlocking the vehicle. For Volvo and Fiat 500e, please push the special button near charging socket for Volvo XC40 Recharge and Fiat 500e. Nissan Leaf and e-NV200 charging cable can be unpluged by clicking the charge port lid switch on the ignition key or inside the electric car. Renault Zoe charging cable can be unpluged by clicking the charge port lid switch inside the electric car. To stop the charging process in Ignitis ON charging stations, use the blue plastic RFID token attached to the ignition key. Touch screen of the station with the RFID and press "Stop".
You can charge a SPARK electric car at one of our charging stations marked on the map in the SPARK mobile application. SPARK charging station must be activated as instructed in the SPARK mobile application (with a blue chip attached to electric car ignition key). The car battery can also be recharged at any available public or private charging station which can be found on a special mobile application (for example, PlugShare).
  • VW e-up! is compatible with a Type 2 and CCS (fast charging) plug;
  • VW ID.3 - Type 2 and CCS (fast charging);
  • VW ID.4 - Type 2 and CCS (fast charging);
  • MINI Cooper SE - Type 2 and CCS (fast charging);
  • Fiat 500e - Type 2 and CCS (fast charging);
  • Škoda Enyaq 60 - Type 2 ir CCS (greito krovimo);
  • Audi Q4 e-tron - Type 2 and CCS (fast charging);
  • Peugeot e-208 - Type 2 and CCS (fast charging), does not have Type 2 charging cable;
  • Peugeot e-2008 - Type 2 and CCS (fast charging), does not have Type 2 charging cable;
  • Hyundai Ioniq electric - Type 2 and CCS (fast charging);
  • Hyundai KONA electric - Type 2 and CCS (fast charging);
  • Renault Zoe - Type 2 and CCS (fast charging), does not have home charging cable;
  • Nissan Leaf 40 - Type 2 and CHAdeMO (fast charging);
  • Nissan e-NV200 - Type 3 and CHAdeMO (fast charging).
Yes, you are with the exception of Renault Zoe and Škoda Enyaq. You will find the charging cable in the trunk of the SPARK EV. The rules for charging are attached to the back of the cable, which we recommend to follow strictly. Recharging at home may take up to a few hours, so please plan your trip accordingly.

General information and registration

SPARK is an electric car share service in Vilnius, Trakai and Nemenčinė. You can use the SPARK mobile application on your smartphone to find and reserve an electric car. You can travel on the territory of Lithuania with a SPARK electric car, but you can start and end your journey in the permitted zones in the cities of Vilnius, Trakai and Nemenčinė.
Electric car is silent so you will not hear usual engine sounds when you start it. All SPARK electric cars are exclusively with automatic transmission. Driving and steering is exactly the same as in a conventional car with automatic transmission. SPARK electric cars are powered by rechargeable batteries. The estimated level of battery power and travel range are displayed on the car's panel and in the SPARK mobile application. Travel range of the car depends on the capacity of the battery, weather conditions and the driving manner of an individual. The battery of an electric car can be charged at either a SPARK charging station, or other public and private charging stations compatible with a Type 2 or CCS (fast charging) plug for VW, MINI Cooper, Fiat, Škoda, Audi, Renault, Peugeot, Hyundai, with a Type 3 or CHAdeMO (fast charging) plug for Nissan e-NV200 and with a Type 2 and CHAdeMO (fast charging) plug for Nissan Leaf 40. SPARK electric car VW e-up! is started as follows:
  1. Press and hold BRAKE pedal (also make sure that the car is in P (Park) transmission position);
  2. Put the car key into ignition lock and turn it clockwise all the way;
  3. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions.
  4. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car VW ID.3 is started as follows:
  1. Press and hold BRAKE pedal;
  2. Set the transmission lever (located on the right side of steering wheel) to desired position to begin driving SPARK electric car.
SPARK electric car VW ID.4 is started as follows:
  1. Press and hold BRAKE pedal;
  2. Set the transmission lever (located on the right side of steering wheel) to desired position to begin driving SPARK electric car.
SPARK electric car MINI Cooper SE is started as follows:
  1. Press and hold BRAKE pedal;
  2. Press and hold the START button located on the center console;
  3. The electric car is started when the activation signal is heard;
  4. Set the gear selection lever to the required position and you can start your journey with SPARK.
SPARK electric cars Fiat 500e are started as follows:
  1. Press and hold BRAKE pedal and press the START button;
  2. The electric vehicle is started when READY is displayed on the panel. If the READY indication is not displayed, repeat the process;
  3. Set the gear selection lever to the required position and you can start your journey with SPARK
SPARK electric car Škoda Enyaq 60 is started as follows:
  1. Press and hold BRAKE pedal;
  2. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Audi Q4 e-tron is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Volvo XC40 Recharge is started as follows:
  1. Press and hold BRAKE pedal;
  2. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions;
  3. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Peugeot e-208 is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press and hold ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever by pressing Unlock button on gear shift to desired position to begin driving SPARK electric car.
SPARK electric car Peugeot e-2008 is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press and hold ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever by pressing Unlock button on gear shift to desired position to begin driving SPARK electric car.
SPARK electric car Opel Mokka-e is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press and hold ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Nissan Leaf is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Handbrake (pedal) is situated to the left of the traditional BRAKE pedal. If handbrake light is visible on the dashboard, push and release that pedal.
  3. Press ENGINE START/STOP button;
  4. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric car Hyundai Ioniq electric is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  4. Press the desired transmission button to begin driving SPARK electric car.
SPARK electric car Hyundai KONA electric is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  4. Press the desired transmission button to begin driving SPARK electric car.
SPARK electric car Renault Zoe is started as follows:
  1. Press and hold BRAKE pedal;
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions;
  4. Set the transmission lever to desired position to begin driving SPARK electric car;
  5. In order to turn off the vehicle stop it, press and hold BRAKE pedal, set the transmission lever to N and press ENGINE START/STOP button. Parking brake should apply automatically but please double check before leaving the car.
Fully charged VW e-up! 36kWh can travel up to 260 km, while fully charged VW ID.3 55kWh - 300 km, VW ID.3 62kWh - 330 km, VW ID.4 55kWh up to 300 km, VW ID.4 82kWh up to 410 km,  MINI Cooper SE up to 220 km, Fiat 500e up to - 320 km, Škoda Enyaq up to - 330 km, Audi Q4 e-tron up to 300 km, Volvo XC40 Recharge up to 350-400 km, Nissan Leaf (40kWh battery) up to 2oo km, Hyundai Ioniq electric - 170 km, Hyundai KONA electric up to 260 km, Renault Zoe up to 280 km, Peugeot e-208 up to 280 km, Peugeot e-2008 - 250 km, Opel Mokka-e - 250 km. The actual driving range left at the moment is shown on a dashboard. The EV is required to be left charging at SPARK charging station only when there is less than 10 kilometers of estimated travel range left.
To become a SPARK user, you need to have valid driving license with at least 1 year B category experience as well as a valid payment card with enabled “Secured purchasing” option.
During SPARK registration 2 eur will be charged from your card, which will return to your account as a 5 eur gift coupon valid for 90 days. This fee is required to validate your payment method and profile. You can check the amount, balance and expiration date of your coupon in “Gift vouchers” section of your account. To register You need to have valid driving license with at least 1 year B category driving experience.
SPARK rewards environmentally friendly mobility and gives all users eGO loyalty points when choosing to travel with SPARK electric vehicles. eGO points are awarded for:
  • 5 eGO points for every euro spent;
  • 150 eGO points for recharging low-battery car (applies only to SPARK cars marked with the⚡️symbol in the app).
Some examples:
  • if you paid 2.56 Eur for the trip, you will be awarded 13 eGO points (2.56 x 5 = 12.80, rounded to 13);
  • if you paid 46.00 Eur for the trip, you will be awarded 230 eGO points (46.00 x 5 = 230).
Additional terms:
  • eGO points are not awarded if the trip is paid for with a SPARK gift voucher;
  • eGO points are awarded only if a eligible SPARK electric car is left in the charging mode (stations are activated with a blue token attached to the SPARK ignition key);
  • eGO points are valid for 24 months from the date of their receipt;
  • eGO points cannot be transferred to third parties or exchanged for cash;
  • during the trips exchanged for eGO points, charges for additional services may apply (reservation extenstion, exceeded free kilometer limit).
eGO points will convert to SPARK Gift voucher (the day trip price of the chosen EV)

Insurance and help

All SPARK electric cars are insured against theft and traffic accidents. SPARK electric car’s unconditional insurance deductible (franchise) is EUR 450, and for a theft risk – 10 percent, but not less than EUR 450.
Please act in accordance with the Rules of Road Traffic and other legal acts of the Republic of Lithuania. In case of a traffic accident or under any circumstances after damaging the car, you must immediately inform emergency services by calling 112 and notify SPARK by calling 8 700 77275, and take all necessary actions to minimize further damage to a SPARK car. You must also follow all insurance rules which can be found inside the car. Please leave all the relevant documents, including the traffic accident scheme, in the SPARK electric car.
In case you are not able to use the SPARK electric car safely, please park the vehicle as soon as possible, inform road assistance and us by using SPARK mobile application.

Long trip offers

The new SPARK Long term offers allow customers to choose a longer travel period at a lower price. In the SPARK mobile app, select the electric car you want to use, then click on "See rates" and you will find "Short term" and "Long term" trip rates. In the long term you can find various Long Term offers with the following information: offer duration, price with the applied discount and the how many free kilometers the offer has. Before starting your trip, select your preferred long term offer and reserve the car. The payment will be charged once you unlock the car and start the trip. When the offer is active, on the SPARK mobile app you will see: the offer duration - when the trip started and when the offer ends. The paid offer is non-refundable and transferable.
Select the electric car, click See rates -> Long term -> select the offer -> Reserve -> Unlock. After unlocking the car, the offer time will start counting backwards and your card will be charged for the entire amount of the offer once you start your trip.
You can extend a long term offer or select a new one any time while your existing offer is still active. After clicking "Extend long term offer", select a new offer, click "Extend". The offer will be renewed at the end of the term of the existing offer for the same car. Your payment card will be charged immediately after extending the offer. For example, if you have a 3 days offer and you extend it by another 7 days, in total you will have a 10 days active offer.
Please make sure that the long term offer you have chosen is the right one for you before you start your trip, as the offer is non-refundable and non-transferable.
You can finish your trip before the active plan is expiring by clicking "End Trip" and locking the electric car.

Payment

SPARK platform for partners is designed for electric vehicle owners to list their cars to our platform. SPARK clients can travel with these cars for short or long-term trips. SPARK acts as the intermediary, handling the logistics, pricing, ensuring safety, and providing support to both hosts and clients. If a car is owned by SPARK platform partner, you will no be able use SPARK vouchers, SPARK Pro plan or SPARK for Business payment method to pay for that trip. Please choose another payment method.
In the short term part, the price of a SPARK trip is calculated based on the time spent using the car and the kilometers traveled during this time. There is a minimum 15 min charge applied at the start of the trip. The hourly rate is applied automatically by the sum of the minutes. Once the hourly rate is reached, the time charge does not increase for the rest of the hour. At the end of the trip, you will be charged for the hourly rate and kilometers traveled. If you exceed the hourly rate, regular minute and kilometer charges will apply till you reach the second hour, and the same till you reach the third hour. The daily rate is applied automatically by the sum of the minutes and kilometers traveled. Once the daily price is reached, time charge does not increase for the rest of the day. SPARK daily trip lasts 24 hours from the moment you unlock the electric car on the mobile app. At the end of the trip, you will be charged for the daily rate rate and kilometers traveled. In the long term part, SPARK trip offers include fixed price and payment in advance. The offer price is shown with the applied discount from regular daily price and includes free kilometers. Before starting the trip, select the offer and reserve the car. Payment for the offer will be charged once you unlock the car and start the trip. Payment for SPARK platform partner cars: If a car is owned by SPARK platform partner, you will no be able use SPARK vouchers or the SPARK for Business payment method to pay for that trip. Please choose another payment method. SPARK prices include the insurance, technical maintenance and SPARK car charging at SPARK or Ignitis ON charging stations. At the end of your trip, pay attention to the paid SPARK zones, which are marked in purple. Their prices are indicated on the mobile app by clicking on the zone.
You can check the amount, balance and expiration date of the available gift vouchers in your account under "Gift vouchers" section. The gift voucher automatically covers the travel costs if it is valid and the payment card (not the company account) is selected for the trip.

If a car is owned by SPARK platform partner, you will no be able use SPARK vouchers payment method to pay for that trip. Please choose another payment method.
All standard charges and taxes are included in the pricing, but to avoid any unexpected costs, please review the Table of Possible Misuse Penalties. When ending your trip, please be aware of the paid parking zones which are marked in purple color. Their pricing is indicated in-app by taping on the desired zone.
The fare is charged from your payment card and processed after you have finished each trip, or after daily lease range has been reached. In case you have more than one registered payment card, the fare is deducted from the card marked as your primary one in the settings of the SPARK mobile application. If your payment card has insufficient funds, you will not be able to start a new trip. To enable your payment card to pay for your SPARK trips, you should enable the secure internet purchasing in your bank.
Monthly invoices are sent by email at the beginning of each month. If you require an invoice for a specific trip, then during that same month you can go to the settings of the SPARK mobile application and request a specific invoice (please select My account -> My trips -> select the desired trip -> View invoice).
You may find your journey log and payment history in the SPARK mobile application.
You are allowed to park SPARK electric cars free of charge within any of the paid parking zones – green, yellow, red and blue – in Vilnius city, as well as in Kaunas and Trakai, Klaipėda, Palanga with exception for private, commercial and underground or multi-storey car parking lots (unless they have SPARK charging stations, Park Inn by Radisson) or violating any laws set out in the Rules of Road Traffic.
The weekend rate starts at 17 (h) on Friday and ends 23:59 (h) on Sunday. Public holidays are set by the law of the Republic of Lithuania.

SPARK for Business

SPARK electric cars are zero-emission and noiseless vehicles. SPARK is a more cost-efficient choice for businesses than own cars (you will save on lease payments, insurance, fuel and parking expenses) or taxi and ride-sharing services. Driving SPARK EVs you will reach your destination faster as you are allowed to use the A lanes in Vilnius.
On the SPARK website www.spark.lt please click on SPARK for Business page where you enter your company’s information and email address. Your business account will be activated within 1-2 working days.
Creating a SPARK business account should take you no more than a few minutes. After receiving the account confirmation, your company shall be able to invite the company’s employees to use your SPARK business account. Authorized employees should download the SPARK mobile application (for iOS and Android smartphones) and then to complete a short personal registration
The nearest SPARK electric car can be located and unlocked by using the SPARK mobile application. SPARK vehicles are normally parked in one of many our charging stations, located at numerous office buildings in Vilnius, Vilnius International  and Kaunas Airports as well as in any convenient place in central Vilnius, Trakai, Nemenčinė, Kaunas Airport (as marked by blue or purple zones on a map of the SPARK mobile application).
After each calendar month corporate customers will be emailed monthly invoices, which should be settled by a bank transfer.
After reaching certain billing levels each month, your business account will qualify for a corporate discount: -100 Eur – 2%; -200 Eur – 3%; -400 Eur – 5%; -700 Eur – 7%; -1000 Eur – 10%.

SPARK marketplace for hosts

In the event of an accident during an active trip, SPARK will manage the initial steps as users will promptly inform us of the incident. However, it's essential to recognize that the ultimate responsibility for handling car accidents, insurance claims, and interactions with the user lies with the host.
While SPARK assists in the initial stages, hosts are expected to actively engage in managing the aftermath of accidents, ensuring that insurance claims are properly handled and addressing any user concerns..
SPARK marketplace is designed for electric vehicle owners to list their cars to our platform. SPARK clients can travel with these cars for short or long-term trips. SPARK acts as the intermediary, handling the logistics, pricing, ensuring safety, and providing support to both hosts and clients.
The platform makes it easy for electric car owners to generate extra income by sharing their vehicles, while offering more eco-friendly and convenient transportation options for our clients. 
SPARK evaluates several criteria to ensure that cars listed on the marketplace meet quality standards and provide an exceptional experience. These include factors such as model, year, condition, insurance coverage, and registration status.
By adhering to these criteria, we maintain a reliable and attractive fleet of electric cars for our users.
SPARK typically reviews car submissions within 24 hours. Our team carefully evaluates each car based on eligibility criteria such as registration, condition, and insurance coverage. Once the review is complete, we will promptly inform you through both the app and email regarding the status of your car listing.
Once your car is accepted on the SPARK platform, the next step is to create your Host account. Depending on your business type, you can choose to be either an individual or a company host. We will require your Company Code or Individual activity under a business certificate number.
Once your host account is registered, we'll reach out to you again to arrange a suitable time for the installation of the telemetric device.
The telemetric device installation is a crucial step to ensure your electric car's security and functionality on the SPARK platform. Once your car is accepted, we will invite you to a designated location where our experts will professionally install the telemetric device on your behalf.
During the installation, you will have the opportunity to observe the entire process. This device enables real-time tracking of your car's location, status, and data, as well as remote operations like lock/unlock and shutting down the engine.
Tracking your earnings and revenue is easy and convenient with SPARK. Once your car is listed and travels begin, you'll have access to a dedicated dashboard within your Host account, available 24/7 via the SPARK mobile app. This dashboard provides real-time insights into your earnings, trip history and revenue generated from each trip. It's designed to keep you informed about your car's performance on the platform, making managing your electric car's income hassle-free.
You have full freedom to decide how frequently your electric car is available on the SPARK platform. You can opt for a minimum duration of 2 days, allowing clients to travel with your car for short periods. However, you also have the flexibility to schedule longer availability periods, spanning months if desired. Additionally, when your car is not in use, you can disable it temporarily for your personal needs. When you choose to enable it again, we'll kindly request updated photos to ensure your car is in the right condition for upcoming trips.  
SPARK prioritizes the security of your car by including comprehensive safety features, such as advanced telemetric tracking and real-time monitoring. This enables us to track your car's location and status throughout each trip. Moreover, our robust insurance coverage provides protection against unforeseen incidents. This combination of technology and coverage ensures that your car is in safe hands and allows you to share it confidently on our platform.
The responsibility for maintaining and ensuring cleanliness lies with the host. We recommend that hosts maintain a high standard of cleanliness and perform regular maintenance on their cars. As part of this, we expect hosts to have their cars washed and cleaned at least every 14 days. However, if the car becomes dirty more frequently, we encourage hosts to clean it as needed. This dedication to upkeep helps ensure an exceptional experience for both hosts and clients on the SPARK platform.
Car charging is managed by SPARK's fleet managers, alleviating any concerns for hosts. Hosts are not obligated to charge their cars, as our team takes care of this aspect. We want to ensure a seamless experience for hosts, so please refrain from charging your cars using any RFID tags that might be left in the car.

It's important to note that free charging is not provided to hosts when their cars are disabled on the platform. Engaging in such activities would be considered fraudulent.
To enable car on the SPARK platform, hosts are required to possess insurance that covers rental risk. This insurance is crucial to ensure the safety and peace of mind of both hosts and clients. We have established partnerships with insurance providers who offer attractive rates specifically for this purpose. We'll provide you with the necessary contacts to facilitate obtaining this insurance. Before enabling your car, you must upload this insurance. Rest assured, we will conduct a thorough verification to ensure the insurance coverage is accurate and appropriate.
In the event of an accident during an active trip, SPARK will manage the initial steps as users will promptly inform us of the incident. However, it's essential to recognize that the ultimate responsibility for handling car accidents, insurance claims, and interactions with the user lies with the host. While SPARK assists in the initial stages, hosts are expected to actively engage in managing the aftermath of accidents, ensuring that insurance claims are properly handled and addressing any user concerns.
At SPARK, we take care of pricing to ensure a competitive and attractive offering for both hosts and users. Our pricing strategy is designed to reflect various factors, including market demand, car specifications, and travelling durations, and our pricing approach is aimed at maximizing your earnings while maintaining affordability for users. This way, you can focus on hosting while we handle the intricacies of pricing to provide a seamless experience for everyone.
The potential earnings can vary based on several factors. These include the duration your car is enabled on the platform, seasonal demand fluctuations, the cleanliness and maintenance of your car, and the car's specific model. 
SPARK operates on a transparent commission structure. We deduct a 35% commission from each trip’s earnings. This percentage covers the costs of maintaining the platform, charging your EV, relocating your EV and ensuring an overall seamless experience for both hosts and users by continuously improving our services. The remaining earnings are transferred to the host, allowing you to benefit from your car's trips while SPARK manages the operational aspects.
At SPARK, we believe in a collaborative approach to ensure the best experience for both hosts and users. While SPARK takes care of critical aspects like EV charging, relocation, and platform maintenance, hosts play a crucial role in maintaining the quality of the service. Hosts are responsible for keeping their cars clean and well-maintained, ensuring they are free from any mechanical or electronic faults and breakdowns. 
Yes, as a member of the SPARK platform, it's your responsibility to pay and declare taxes according to Lithuanian laws. Whether you're registered as an Individual or a Company host, complying with tax regulations is vital.  

SPARK Pro plan

SPARK Pro is a subscription-based service that offers unlimited access to our fleet of electric cars. With a single subscription, you can choose many car models per day from our fleet and drive 90 minutes and up to 50 kilometers every day.
Choose from a weekly or monthly subscription plan, which grants you daily access to our cars. Your subscription includes 90 minutes and 50 kilometers of driving each day, automatically renewing at the end of your subscription period. You can cancel at any time. Subscription will remain active until the end of the current billing period.
SPARK Pro offers the convenience of personal car use without the costs and hassles of ownership.  Benefits include:
  • Flexible access to a variety of electric cars;
  • Same pricing for all SPARK car models;
  • All-inclusive pricing (covering insurance, maintenance, and charging);
  • No minimum 15 minute fee;
  • Recharged plan benefits. 
Drive any SPARK car at the same pricing - no need to check minute and kilometer rates, you can choose a more expensive model and drive at the same price as its included in your daily allowance.
When you have an active SPARK Pro plan after selecting the car you will see your daily balance under the car’s information – remaining minutes and kilometers. When you unlock the car and start your trip, time and mileage will be adjusted according to trip length and mileage in real time.
Unused daily allowances do not roll over to the next day. Your 90-minute and 50-kilometer allowance resets each day.
If you exceed either minutes or the kilometers daily limit, Recharged usage rates will apply. Minutes and kilometers counters will be reset after 23:59 that day for the rest of your active subscription period.
Yes, SPARK Pro allows you to choose any available vehicle from our electric fleet, regardless of the model, giving you the flexibility to select the perfect car for your needs each day with no extra charge. SPARK Pro plan minutes and kilometres cannot be used with Hots' electric cars. SPARK Marketplace for hosts is the place where you can upload your EV for sharing on the SPARK platform. To use Host's EVs, the regular payment method will apply.
Active long term offer pauses your SPARK Pro subscription for its duration. After the long term offer ends, your SPARK Pro resumes and extends by the same number of days as your long term was active. For example, if you use a 2-day long term offer, your SPARK Pro subscription extends by two days, ensuring you don't lose any subscription time.

SPARK Tesla use

There are two ways to take Tesla Model Y for a drive:
  • You can take the Tesla Model Y for free by exchanging eGO points for a free day (for at least 1 day);
  • Or by contacting SPARK at support@spark.lt (for at least 2 days).
In both cases, you need to contact support@spark.lt to arrange details. 
Minimum travel period is 2 days or 1 day when exchanging with eGO loyalty points.
  • Price per 1 day 99 € + km; 
  • Hourly rate €18 + km; 
  • Kilometer rate 0.25 Eur.
Free kilometers are not included in the daily price.
  • Minimum travel period is 2 days or 1 day when exchanging eGO points for a free trip.
  • Before a trip is needed to sign the Agreement, recording damage (if there are any) to the car and odometer readings before and after the trip.
  • Deposit of 1000€, to be paid after signing the Agreement.
  • Having a SPARK account is required.
  • The unconditional deductible (franchise) for Tesla insurance is 3000€.
  • Pickup/return Paupio g. 50, Vilnius.
  • The car is unlocked with a key card. Place the card between the front and rear driver's side window of the car, underneath the camera (as indicated on the card). The car should unlock.
  • To start the Tesla, place the unlock key-card under the sensor between the driver and passenger seats. You don't need to keep the card under the sensor for the whole journey - you only need to put it under the sensor before starting the car. You'll also see on the car tablet exactly where to place the ignition key card.
  • One charge runs up to 350 km.
  • Five seats, five doors, leather multi-function heated steering wheel, foot-operated electrically opened and closed trunk, large panoramic roof.
  • The car is equipped with bluetooth headset, 360 degrees view camera, autopilot, has a voice activated commands. Accepts up to 170 kW charging power.
  • Takes up to 25 min to charge (10-80%) using CCS charging cable.

Travel

No, you are not required to return the car to the same place. After finishing your trip with SPARK electric car, please park the vehicle in any of the parking spots with regard to road signs within the SPARK blue or purple zones shown on the map. You can also leave the car in any parking space marked as ‘Reserved for SPARK’ (in Lithuanian, ‘Rezervuota SPARK’), or at any SPARK charging station, which can be found on the map in the SPARK mobile application. It is forbidden to leave the car in any private or commercial car park, where is no SPARK charging station (except for Park Inn by Radisson), or to violate any laws as set out in the Rules of Road Traffic. Please bear in mind that leaving a SPARK electric car in an inappropriate place or outside the SPARK blue or purple zones will prevent you from successfully ending your trip in the SPARK mobile application.
In accordance with the Rules of Road Traffic, you are allowed to use the A+ road lanes marked with electric vehicle sign.
Please inform us by using SPARK mobile application as soon as possible.
Yes, you are allowed to as long as you use appropriate child car seats as directed by the Rules of Road Traffic.
Yes, you are allowed to take pets as long as you guarantee that they are kept in appropriate containers and prevent the SPARK electric car from getting dirty.
It is strictly forbidden to smoke in any SPARK electric car – penalties will be applied for any misuse of a SPARK electric car.
No, if the vehicle is not soiled more than usual.
This may happen if: 1) you have not parked the SPARK electric car in a valid SPARK parking place as marked on the map in the SPARK mobile application; 2) you are trying to park the SPARK electric car unplugged in a charging station with an estimated range of less than 10 kilometers; 3) you are trying to end your trip in a public charging station without activating the charging session. Instructions to activate the charging are available in SPARK mobile application, "Charging" section. You will be allowed to end your trip after resolving these issues.
If this happens, please find the nearest charging station on the map in the SPARK or special mobile application (e.g. PlugShare). Depending on the type of charging station, the charging time may take from 20 minutes to a few hours. Please plan your trip accordingly.